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Piagam Pelanggan Perkhidmatan


Akaun Penerimaan

  • Memberi maklum balas akuan terima dalam masa 24 jam

Maklum Balas Tindakan

Perkara Pengesahan Penerimaan Tempoh Maklum Balas
Kes Tidak Rumit Dalam tempoh 24 jam dari tarikh penerimaan maklum balas (pada hari bekerja) Dalam tempoh 14 hari kalendar dari tarikh penerimaan maklum balas.
Kes Rumit Dalam tempoh 24 jam dari tarikh penerimaan maklum balas (pada hari bekerja) Dalam tempoh 30 hari kalendar dari tarikh penerimaan maklum balas.

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The Customer Service Charter sets out our commitment to deliver a high standard of customer service. We recognize that there will always be room for improvements and as we establish new and better ways of working, we will formalize the processes and procedures and include them in our customer service charter. It outlines the type of services we aim to provide and the various channels for customers to share feedback so that we could better serve you.

If you are not satisfied with the outcome of your complaint or how it was handled, you may refer the matter to either of the following bodies who will help settle the dispute.
Customer Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (1-300-88-LINK)
Overseas: 603-2174-1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday) Web form: telelink.bnm.gov.my
Ombudsman for Financial Services
An independent body set up to help settle disputes between financial service providers who are its members and the public.
Call: 03 – 2272 2811
Fax: 03 – 2272 1577
Website: https://www.ofs.org.my/en/ Email: [email protected]
Address:
Level 14, Main Block
Menara Takaful Malaysia
No , Jalan Sultan Sulaiman
50000 Kuala Lumpur