Customer Service Charter
Piagam Pelanggan Perkhidmatan
Akaun Penerimaan
- Memberi maklum balas akuan terima dalam masa 24 jam
Maklum Balas Tindakan
Perkara | Pengesahan Penerimaan | Tempoh Maklum Balas |
---|---|---|
Kes Tidak Rumit | Dalam tempoh 24 jam dari tarikh penerimaan maklum balas (pada hari bekerja) | Dalam tempoh 14 hari kalendar dari tarikh penerimaan maklum balas. |
Kes Rumit | Dalam tempoh 24 jam dari tarikh penerimaan maklum balas (pada hari bekerja) | Dalam tempoh 30 hari kalendar dari tarikh penerimaan maklum balas. |
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The Customer Service Charter sets out our commitment to deliver a high standard of customer service. We recognize that there will always be room for improvements and as we establish new and better ways of working, we will formalize the processes and procedures and include them in our customer service charter. It outlines the type of services we aim to provide and the various channels for customers to share feedback so that we could better serve you.