SME Bank strives to provide the best services possible.
Do contact us if you have any feedback in order for us to resolve it efficiently and in a timely manner.
Customer Feedback Charter
|Non Complex Case||Within 24 hours from the date of receipt of feedback (on working day)||Within 14 calendar days from the date of receipt feedback.|
|Complex||Within 24 hours from the date of receipt of feedback (on working day)||Within 30 calendar days from the date of receipt feedback|
Complaint Management Process
All feedback are resolved within 14 calendar days for non complex caseand 30 calendar days for complex days