Customer Service Charter
Customer Service Charter
Acknowledgement
- 3 days from the date of receipt of complaints/appeals by Customer Service Management
Response Of Complaint
| Subject | Acknowledgement | Responsive Time |
|---|---|---|
| Non Complex Case | Within 3 days from the date of receipt of feedback (on working days) | Within 14 calendar days from the date of receipt feedback. |
| Complex | Within 3 days from the date of receipt of feedback (on working days) | Within 30 calendar days from the date of receipt feedback. |
More ways to contact us via the following communication channels:
The Customer Service Charter sets out our commitment to deliver a high standard of customer service. We recognize that there will always be room for improvements and as we establish new and better ways of working, we will formalize the processes and procedures and include them in our customer service charter. It outlines the type of services we aim to provide and the various channels for customers to share feedback so that we could better serve you.