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How to share feedback with us?

SME Bank is committed to resolve any feedback or issues pertaining to our services. Please escalate your concern to our Customer Service Management Department for further action. Your input is invaluable in the effort to further improve the quality of our services.

What kind of information should you provide when reporting a complaint?
  • Your name, contact number, e-mail and full address.
  • Complete and return the Feedback/Complaint form.
  • Date and location of the situation occurred (if applicable)
  • Name of the officer you deal with (if applicable)
  • Any other documents or details that will support the complaint ( if any)
What will happen after a complaint is lodged?
  • Every complaint is investigated and documented
  • Official acknowledgement will be sent to you within 24 hours from the date of receipt (on working days)
  • Response/resolution on complaint is conveyed within 10 working days for non complex issues.
  • For more complex types of complaints that involve further investigation, response and resolution are made within 30 working days.
  • Occasionally, we might suggest mediation or another method should a dispute occurs.




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Supplementary Renewed Facility <br />(i-SURF)

Supplementary Renewed Facility

i-SURF is an automatic additional financing of working capital for SME Bank’s existing customers who have collateral of property and / or Sijil Pelaburan Am Mudharabah/ Fixed Deposit charged/ pledged to the bank and have shown good repayment records.
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SME Digitalisation Initiative

SME Digitalisation Initiative

Grant initiative provided for SMEs to adopt Digitalisation in business operations.
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Contact Us:
Menara SME Bank,
Jalan Sultan Ismail,
50250 Kuala Lumpur

Tel: +603 2603 7700