Complaint Management

SME Bank strives to provide the best services possible.

Do contact us if you have any feedback in order for us to resolve it efficiently and in a timely manner.

Customer Feedback Charter

Subject	Acknowledgement	Response time
Non Complex Case	Within 24 hours from the date  of receipt of feedback (on working day)	Within 14 calendar days from the date of receipt feedback.
Complex Case	Within 24 hours from the date of receipt of feedback (on working day)	Within 30 calendar days from the date of receipt feedback

 

Complaint Management Process