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| Frequently Asked Questions |
| Q1 | What products does SME Bank offer? | |
| SME Bank offers an extensive product to cater to the SMEs which includes Business Loans, Contract Financing and Business Premise Financing Scheme. | ||
| Q2 | What is the classification of SMEs? | |
| SMEs are classified according to Micro Business, Small Business and Medium Sized Business. | ||
| Q3 | How do I apply for a loan? | |
| It all depends on the type of loan you are applying for. For more details about loans you may visit our branch or call our Customer Service Contact Centre at 1800-88-3131 during business hours. | ||
| Q4 | SME Bank offers both Sha’riah-based and conventional financing facilities. Are the profit rates of the Sha’riah financing and the interest rates of the conventional financing competitive with each other? | |
| Both the profit rates and the interest rates are competitive between these types of financing. | ||
| Q5 | Our project is located in Melaka. Should we submit our application for financing to SME Bank Head Office in Kuala Lumpur or to SME Bank regional office in Melaka for faster processing? | |
| The application should be submitted to the regional office for processing. If the applicant’s main office is located in Kuala Lumpur while the project is located in another state, then the application may be submitted to SME Bank Head Office in Kuala Lumpur. | ||
| Q6 | How to apply for the Graduate Entrepreneur Incubator Program? | |
| There are two ways of application:- | ||
 | Apply directly via online at http:iSMEbiz.com | |
| | Fill up the graduate entrepreneur programme’s form and send to the Secretariat Tabung Usahawan Siswazah, Aras 12, Menara SME Bank, Jalan Sultan Ismail, P.O.Box 12352, 50774 Kuala Lumpur. | |
| Q7 | I am running an import export business. Am I eligible to apply for a business loan? | |
| SME Bank is a development financial institution mandated with the role of nurturing and meeting the needs of Malaysian-owned and controlledSmall and Medium Enterprises (SMEs). The SME Bank does not finance Malaysian companies doing business overseas. However, you may refer to the EXIM Bank who would provide such services. | ||
| Q8 | What are the required documents that need to be submitted when applying for the loan? | |
| Click “here” to get the checklist of the required documents. | ||
| Q9 | How many branches does SME Bank have? | |
| We currently have 18 branches located in every state in Malaysia. You may visit our branch network at our website at http://www.smebank.com.my | ||
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| Q10 | What are the business hour operations of SME Bank? | |
| Our business hour operations start from 8.30 a.m. till 5.30 p.m. (Monday to Thursday) and 8.30 a.m. till 4.45 p.m. (Friday). We are closed during lunch hours from 1.00 p.m. to 2.00 p.m. (Monday to Thursday), 12.30 p.m. to 2.45 p.m. (Friday). Our Customer Service Contact Centre is available during lunch hour. | ||
| Q11 | How do I give feedback on SME Bank services to you? | |
| You can give your feedback through the following channels :- | ||
 | Customer Service Contact Centre at 1-800-88-3131 | |
 | Head of Customer Relations Enhancement at 03-2615 3074 | |
 | SMEBANK<space>PERTANYAAN<space>your enquiry and send to 15888 | |
 | enq_y@smebank.com.my | |
 | http://fms.smebank.com.my/ | |
 | Customer Feedback Form at your nearest SME Bank Branch | |
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Head of Customer Relations Enhancement, SME Bank, Level 7, Menara SME Bank, | |
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03-2691 0727 | |
 | www.facebook.com/smebank | |
 | www.twitter.com/sme_bank | |
