We determine to give the quick, friendly and honest services to customers based on our charter as below:-

	All financing applications will be process as soon as possible and results will be given within sixty days * from complete application received date.
	All loan withdrawing application that are completed and fulfill the withdrawing conditions will be processed immediately so withdrawing process will be done within 7 days.
	All charge business released, the guarantors of SME Bank financing will be done within 10 days* from the clearing of final balance dateline received.

This client’s charter will be analyses from time to time to improve the effectiveness.

Note:-

*Days referred to number of working days