Customers’ Feedback

As a bank that provides good quality service to every customer, it is SME Bank’s desire to consistently improve on the quality of the service to be more efficient, effective and customer friendly. In achieving that goal, your feedback is very valuable to us.

Amongst our objectives is to provide customer satisfaction through an efficient and comprehensive delivery system. Our customers are welcomed to enquire, provide suggestions or complaints about our products, financing facilities and operational services.

We welcome your feedback that will help us improve our service through any of the following channels :

Customer Care Center  : 03-2603 7700
Fax : 03-2694 7834
SMS : SMEBANK<space>PERTANYAAN<space>your enquiry and send to 15888


Feedback Management System :

  • Log your compliment / complain / feedback on-line here


Customer Feedback Forms:

  • Freely available in all our Enterprise Centre at the receptions counter. Click here to view our Branch Network.


Social Media :