How to make a complaint?

You may write or call us to lodge your complaint. Click here to contact us.
You may enclosed the document related to the complaint case.

How we handle your complaint?

Customer satisfaction is very important to us. Our officer are committed to resolve your complaint promptly and fairly as possible. We will acknowledged your complaint within 24 hours. The issue will resolved normally within 10 working days. Where complaint case is complex or need intensive investigation, you will be attended in an efficient and timely manner, and kept updated on the progress.

complaint arrow

If you have enquiries, concerns or comments please write, call, fax or e-mail us at :-
Customer Care Centre : 03-2603 7700
Fax : 03-2694 7834
Website :
SMS : SMEBANK<space>PERTANYAAN<space>your enquiry and send to 15888

Feedback Management System:
Log your compliment / complain / feedback on-line here

Customer Feedback Forms:
Freely available in all our Enterprise Centre at the receptions counter.

Address :
Customer Service Management
Level 10
Menara SME Bank
Jalan Sultan Ismail
50250 Kuala Lumpur

If you are not satisfied with the outcome of your complaint or how it was handled, you may refer the matter to either of the following bodies who will help settle the dispute.

A complaint resolution arm of Bank Negara Malaysia
Call BNMTELELINK: 1-300-88-5465 (LINK) (toll free number)
or e-mail to

Address :
Laman Informasi Nasihat dan Khidmat (LINK)

Tingkat Bawah, Blok D, Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur
Fax: 03 – 2174 1515

Financial Mediation Bureau

An independent body set up to help settle disputes between financial service providers who are its members and the public.
Call: 03 – 2272 2811
Fax: 03 – 2274 5752
Website :

Level 25, Dataran Kewangan Darul Takaful
No.4, Jalan Sultan Sulaiman
50000, Kuala Lumpur