HOW TO CONTACT US

If you have enquiries, concerns or comments please write, call, fax or e-mail us at :-
Customer Care Centre : 03-2603 7700
Fax : 03-2694 7834
E-mail :customercare@smebank.com.my
Website : www.smebank.com.my

SMS : SMEBANK<space>PERTANYAAN<space>your enquiry and send to 15888

Feedback Management System:
Log your compliment / complain / feedback on-line here

Customer Feedback Forms:
Freely available in all our Enterprise Centre at the receptions counter
Address :

Customer Service Management
Level 10
Menara SME Bank
Jalan Sultan Ismail
50250 Kuala Lumpur

ADDITIONAL AVENUES OF RESOLVING DISPUTES
If you are not satisfied with the outcome of your complaint or how it was handled, you may refer the matter to either of the following bodies who will help settle the dispute.


BNMLINK

A complaint resolution arm of Bank Negara Malaysia
Call BNMTELELINK: 1-300-88-5465 (LINK) (toll free number)
or e-mail to bnmtelelink@bnm.gov.my

Laman Informasi Nasihat dan Khidmat (LINK)

Tingkat Bawah, Blok D, Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur
Fax: 03 – 2174 1515
Website: http://www.bnm.gov..my/bnmlink

Financial Mediation Bureau

An independent body set up to help settle disputes between financial service providers who are its members and the public.
Call: 03 – 2272 2811
Fax: 03 – 2274 5752
Website :http://www.fmb.org.my
Email: enquiry@fmb.org.my

Address:
Level 25, Dataran Kewangan Darul Takaful
No.4, Jalan Sultan Sulaiman
50000, Kuala Lumpur